Contact information
Australian Shipping
A flat rate of $7.99 applies to all standard Australia-wide orders. Every order over $99 in value is applicable for FREE SHIPPING.
All orders will be dispatched within 24 hours of receipt. We use Australia Post's 'e-Parcel' service to deliver all orders. Every order placed will receive an email with a unique tracking number. You can follow the progress of your delivery on this page:
https://auspost.com.au/mypost/track
Note: Tracking details can take up to 24 hours to be entered into the system.
Standard delivery times of 3-7 business days are to be expected. If the delivery address is unattended on delivery your order will be sent to your nearest Australia Post Office and you will be left a notification card.
International Shipping
A flat rate of $19.95 applies to all international orders and will be delivered by Australia Post's 'Pack & Track International' service. It is a registered postal service with full tracking details. You can follow the progress of your international delivery on this page:
https://auspost.com.au/mypost/track
Note: Tracking details can take up to 24 hours to be entered into the system.
All orders will be dispatched within 24 hours and are generally received within 7-21 business days from the date of order. It is a legal requirement that we state the value of your order on the package in order to assist customs and postage in your country.
Please note that all applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Ancestral Pets cannot mark any orders as a 'Gift' in order to avoid customs and duties fees.